Western Digital has fixed a week long My Cloud outage that prevented its customers from accessing their cloud storage while they were away from their home network.
WD Customers started reporting about the outage as early as March 26 with users of MyBook World Live, WD My Cloud EX1, EX2 and EX4 seemingly the most affected.
“On March 26, WD experienced a major server issue that intermittently prevented users from making those remote connections while using a smart phone, tablet or computer”, notes WD in its April 3 update.
In an update that followed on April 4, WD claimed that most “My Cloud and My Book Live device owners are now connected.”
“If you do not have a remote connection to your device, please reboot it – but only if you do not have a remote connection”, WD added.
As reported a couple of days back, Western Digital customers took it to social media platforms to voice their frustration for continued outage. Customers were angry that WD wasn’t giving them clarity on the reasons behind the outage and when will the services be tentatively restored.
Beyond the My Cloud services, WD notes that it is aware about issues being faced by its Mionet customers. WD assured that its team is working to resolve all the issues and will start restoring Mionet services on April 7.
“We are making progress in restoring access to the authentication servers and expect to start restoring Mionet services on Monday April 7.”